Well it is resolution time. Here are my New Year’s Resolutions for 2008:
1) Automate in 2008. There are many tasks that I/we do, that can be automated. I am going to ruthlessly look for ways to automate our existing tasks to free up more time for a higher level of service.
2) Email response within 24 hours. For many years now, I have only responded to urgent or easy to answer emails within 24 hours. The rest I would batch process at some point in future. Well I am changing all that and will attempt to answer all emails within 24 hours of receiving them.
3) 2 Week tax turnaround. For this year’s tax season it is the goal to have all returns that are not waiting on additional information turned around from receipt to release within 2 weeks.
4) More time spent on training. This past year I did not do enough to make the time to train (myself, my colleagues, my clients). The result was predictable…frustration for all. This year I will invest more time in training myself and others.
5) No work on Sundays. A long time ago I made a promise that Sunday would be family day. For me that means going to church, having a big meal together and then doing some activity with the whole family. There has been a slow erosion of this rule over the past few years. In 2008 I vow to get my Sundays with my family back.
6) Increase my positive energy. I want to be known as a positive force by those that I come into contact with. I will try to eliminate or minimize my complaints, conflict, and most of all projection of stress.
For all you who read this and come into contact with me on a regular basis, help me to be accountable to these. If you have resolutions that you have, please let me know and I will do the same for you.
Hope everyone that reads this has a happy and healthy New Year!
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